To return product/s for a refund or an exchange for a different size, please complete the Returns Advice Form which you will find on the reverse side of your invoice and include it with your return parcel. In the event that you no longer have the Returns Advice Form please Contact Us.

Our Return Policy: We accept the return of products within 60 days of shipping, provided the products returned are in their unused, original condition and in the original packaging. Please be aware that the original shoe box is part of the product. This does not affect your statutory rights. Please allow 10 working days before contacting us regarding requested exchanges and refunds.

Please return the items using a tracked postage service of your preference, cannot be held responsible if your parcel fails to reach us and you do not have proof of delivery. Customers are responsible for the return postage cost. Please retain your receipt for proof of postage until we have confirmed receipt of your return parcel. If you are returning your order from outside of the UK, any customs issues or charges will need to be settled by the customer.

All exchange items are posted free of charge.



Faulty/Incorrect Item

If you have received an incorrect or faulty item, please Contact Us with information regarding the fault or error so we are able to assist you in resolving the issue promptly. We will provide you with instructions on how to proceed, please do not return the item without our consent. If you believe you have received an incorrect size, please be aware that the UK size is not shown on the sole of the shoes.


Warehouse Address

Snowmann Ltd, Unit C, 690 London Road, West Thurrock, Essex, RM20 3LD, United Kingdom


If you have any queries please visit the Contact Us page or email the Customer Service Team at