Frequently Asked Questions
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Do you deliver worldwide?
We deliver to many destinations worldwide by DPD. Please note that all orders require a signature upon delivery, and you may be subject to extra charges depending on Customs and Import regulations relating to your delivery address.
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When will my order be posted?
In stock items
All orders placed before 12:00 UK local time, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.
Pre-Orders
The dates we give for pre-order dispatches are estimates however it is very unlikely we would dispatch after this date as they are pretty accurate. We will ship your order as soon as we receive stock into our warehouse.
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What size should I order?
Please refer to our size guide for assistance.
We generally recommend that if you are in anyway unsure you go up a size as our shoes are made to fit your foot closely.
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How can I pay?
We accept Visa, Mastercard, Solo, Maestro, Delta and Electron.
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When will I pay?
Payment is taken when you place your order whether it is in-stock or a pre-order.
If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction.
Please note that prices shown in € and $ are indicative only and the actual amount you pay will depend on the exchange rate at the time of purchase and your credit card provider.
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What about VAT?
Prices are shown inclusive of UK VAT at 20% where applicable. Nonnon.co.uk pay all VAT where due direct to UK customs.
For deliveries outside of the UK, you may be required to pay any applicable sales tax, or Customs import duty in your own country.
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Why has my payment been declined?
For your own protection we take card security very seriously. Card payments can be declined for a variety of reasons. Usually the reason is the address / postcode / CV2 (three digit security code) number does not match correctly.
- Check your card is not out of date
- Check all address and card date details are correct
- If the problem persists please contact your bank or card issuer.
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Why am I asked for additional bank security if I pay with my debit card?
All UK Banks require that online retailers use 3D secure with all debit cards - It is a bit of a pain but very good to protect your personal card security online. It will probably become mandatory with all credit cards in time.
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How can I contact you?
Please refer to the 'Contact Us' page.
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How do I cancel my order?
Please contact us stating your order number.
If your order has already been shipped, on receipt, please return it unopened to the return address below.
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What is your returns policy?
All our products come with a 21 day money back guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just email us to let us know then return it to us to the address below for a full NO QUIBBLE refund or exchange. This does not affect your statutory rights.
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What if my Shoes don't fit?
Please email us within 21 days to let us know if you would like a replacement or refund, then return them to the address below. We are sorry but we do not pay postage for returns.
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What if my Shoes arrived damaged?
Please email us within 21 days to let us know, then return them to the address below so we can arrange replacements.
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Return Address
Rainmann Ltd, Unit C, 690 London Road, West Thurrock Essex RM20 3LD
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Important!
Before returning anything it is important that you email us to let us know and avoid delay in processing your return. Always enclose your order number in the package and get a receipt of posting from the post office and keep it until you have received your replacement or refund.
Please note this is our warehouse address - If you wish to contact us for any reason please use the contact form as the warehouse staff can not help with customer service issues.
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If you have any other queries please visit the Contact Us page.
